Career

Technical Field Engineer

Role Details

Cheshire

Full Time, Permanent

Negotiable dependent on experience.

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Job Description

We are hiring a talented Technical Field Engineer professional to join our team. If you’re excited to be part of a winning team, Client First Solutions is a great place to grow your career.

Responsibilities;

  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates / individuals involved
  • Act as the on-site point of contact for all computer and system related concerns \ projects from clients
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailed all required system updates, as well as date of completion
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • Actively update, maintain and monitor all aspects of computer networks

Qualifications for Technical Engineer

  • Industry specific certification in relevant computer languages or software may be required
  • 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies’ products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Experience installing and configuring computer systems and applications for a large company

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